RETURNS & REFUNDS
Returns & Refunds - Policy Details
- We offer a 30-day return policy from your purchase date.
- For defective items, we will provide a return label to exchange the items for a replacement, or provide instructions and authorization on how to return the item for a full refund.
- Buyer’s remorse returns are accepted within 30 days of receipt, and must be returned in the original condition with all originally included accessories – please contact us for return authorization.
- Please see our Returns and Refund Policy page for complete details.
Complete Returns and Refund Policy
At Good as New Electronics, we specialize in the sale of factory refurbished, factory new closeouts merchandise, and factory Brand New merchandise from leading manufacturers in the consumer electronics industry. Our policy is as follows:
Everything we sell comes with a manufacturer's warranty and includes all the necessary warranty information. The manufacturer is to be contacted first before requesting a return from us. A vast majority of the time the manufacturer will be able to help you with your issue over the phone, and this is absolutely the fastest way for the customer to get what they paid for - and that is our goal. If no adequate resolution can be reached with the manufacturer, and only in this case, the item can be exchanged for the same item only. In the event that the particular item is out of stock and/or is no longer available, a similar item will be provided upon the approval of the customer, or a refund authorized at our discretion. Buyer’s Remorse returns will be accepted within 30 days of purchase. Furthermore, if the price of the item has changed since the purchase date, the difference in price will be deducted from the refund amount as well. If a package is refused upon delivery, a refund will be applied upon our receipt of the item(s) in the amount of the total purchase price less twice the original shipping charges. This also applies if a product is returned due to a bad address as supplied by the customer.
For Our International Customers: At Good as New Electronics, we take pride in the fact that there is practically no address in the world that we will not ship your product to. Unfortunately, everything we sell comes with U.S. warranty's from the product's manufacturer (unless otherwise stated), and we cannot accept any liability for international shipments. We cannot accept any liability or be held responsible for any loss that may arise as a result of import taxes, tariffs, or brokerage fees. For international orders, we do not accept any returns or exchanges. Furthermore, it is the customer's responsibility to handle the repair process of any defective units. We will, however, work with you to get any issue that may arise resolved. We ship internationally as a courtesy to our customers, but will not accept incremental expenses in the process.
For Large Items that require Less Than Truckload (LTL) Shipping: For these items, such as plasma and other large televisions, the manufacturer’s warranty will supersede a return to Good as New in all cases, due to the excessive cost associated with the shipment of these items. Please remember: refurbished items may contain some cosmetic blemishes and such blemishes do not justify the return of an item.
We can do nothing else but assure you, the customer, of a good experience in shopping with us. Just take a look at our feedback! Please remember, the best way to work through any issues that may arise during any transaction is communication. Do not hesitate to contact us so together we can complete the transaction as smoothly as possible. And always remember: Don't buy junk! Buy genuine product. Buy Good as New!